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Trust starts with transparency

Live data on system performance and up-to-the minute information on planned maintenance.

Please select your environment

What is my environment?
Environment C
Environment D
Environment E
Environment F
Environment G
Environment H
Environment J
Environment K
Collections Management CANADA
Collections Management EU
Collections Management USA 1
Collections Management USA 2
Collections Management UK
Sourcing EU
Available
Partial Service Disruption
Service Disruption

Environment C

Service availability

Web Interface
Inbound Documents
Document Processing
Outbound Documents
Available
Partial Service Disruption
Service Disruption

Environment Uptime

February 2026
January 2026: 99.87%
12-month average: 99.95%

Environment D

Service availability

Web Interface
Inbound Documents
Document Processing
Outbound Documents
Available
Partial Service Disruption
Service Disruption

Environment Uptime

February 2026
January 2026: 100%
12-month average: 99.96%

Environment E

Service availability

Web Interface
Inbound Documents
Document Processing
Outbound Documents
Available
Partial Service Disruption
Service Disruption

Environment Uptime

February 2026
January 2026: 99.98%
12-month average: 99.92%

Environment F

Service availability

Web Interface
Inbound Documents
Document Processing
Outbound Documents
Available
Partial Service Disruption
Service Disruption

Environment Uptime

February 2026
January 2026: 100%
12-month average: 99.99%

Environment G

Service availability

Web Interface
Inbound Documents
Document Processing
Outbound Documents
Available
Partial Service Disruption
Service Disruption

Environment Uptime

February 2026
January 2026: 100%
12-month average: 99.99%

Environment H

Service availability

Web Interface
Inbound Documents
Document Processing
Outbound Documents
Available
Partial Service Disruption
Service Disruption

Environment Uptime

February 2026
January 2026: 100%
12-month average: 99.98%

Environment J

Service availability

Web Interface
Inbound Documents
Document Processing
Outbound Documents
Available
Partial Service Disruption
Service Disruption

Environment Uptime

February 2026
January 2026: 100%
12-month average: 99.98%

Environment K

Service availability

Web Interface
Inbound Documents
Document Processing
Outbound Documents
Available
Partial Service Disruption
Service Disruption

Environment Uptime

February 2026
January 2026: 100%
12-month average: 99.98%

Collections Management CANADA

Service availability

Web Interface
SFTP Server
Job Processing
Available
Partial Service Disruption
Service Disruption

Environment Uptime

February 2026
January 2026: 100%
12-month average: 99.99%

Collections Management EU

Service availability

Web Interface
SFTP Server
Job Processing
Available
Partial Service Disruption
Service Disruption

Environment Uptime

February 2026
January 2026: 100%
12-month average: 99.99%

Collections Management USA 1

Service availability

  • 2026-03-20 18:01 UTC:  

    Identified - Esker on Demand - Collections Management - processing issue - 2026-03-20 01:00pm CT

    Our R&D teams have identified the root cause of the issue and are working on a resolution.

    Identified - Esker on Demand - Collections Management - processing issue - 2026-03-20 10:16am CT

    Our R&D teams have identified the root cause of the issue and are working on a resolution.

    Identified - Esker on Demand - Collections Management - processing issue - 2026-03-20 08:14am UTC

    Our R&D teams have identified the root cause of the issue and are working on a resolution.

    Investigating - Esker on Demand - Collections Management - processing issue - 2026-03-19 08:18pm UTC

    We are currently experiencing an issue with our Collections Management solution where some invoice PDFs are not processing as expected, and are not being delivered.
    Our emergency team is curently investigating the issue and working towards a solution. We apologize for any inconvenience this may cause.

Web Interface
SFTP Server
Job Processing
Available
Partial Service Disruption
Service Disruption

Environment Uptime

February 2026
January 2026: 99.97%
12-month average: 99.99%

Collections Management USA 2

Service availability

Web Interface
SFTP Server
Job Processing
Available
Partial Service Disruption
Service Disruption

Environment Uptime

February 2026
January 2026: 100%
12-month average: 99.99%

Collections Management UK

Service availability

Web Interface
SFTP Server
Job Processing
Available
Partial Service Disruption
Service Disruption

Environment Uptime

February 2026
January 2026: 100%
12-month average: 99.99%

Sourcing EU

Environment Uptime

February 2026
January 2026: 100%
12-month average: 99.99%