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Live data on system performance and up-to-the minute information on planned maintenance.

Please select your environment

What is my environment?
Environment C
Environment D
Environment E
Environment F
Environment G
Environment H
Environment J
Environment K
Esker PA (French E-Invoicing)
Collections Management CANADA
Collections Management EU
Collections Management USA 1
Collections Management USA 2
Collections Management UK
Sourcing EU
Available
Partial Service Disruption
Service Disruption

Environment C

Service availability

Web Interface
Inbound Documents
Document Processing
Outbound Documents
Available
Partial Service Disruption
Service Disruption

Environment Uptime

September 2026
August 2026: 99.92%
12-month average: 99.95%

Environment D

Service availability

  • 2026-10-12 08:13 UTC:  

    Identified - 12/10/2026 - 08:10am UTC
    Our R&D teams have identified the issue and are still working on a script to fix the impacted dashboards. 

    Identified - 09/10/2026 - 03:53pm UTC
    Our R&D teams have identified the issue and are currently working on a fix. 

    Investigating - 09/10/2026 - 01:48pm UTC 
    Some users may experience display issues with dashboards or document queues in their Esker on Demand environment. Our R&D teams are investigating the issue, we apologize for any inconvenience this may cause.

Web Interface
Inbound Documents
Document Processing
Outbound Documents
Available
Partial Service Disruption
Service Disruption

Environment Uptime

September 2026
August 2026: 99.96%
12-month average: 99.96%

Environment E

Service availability

  • 2026-10-12 08:13 UTC:  

    Identified - 12/10/2026 - 08:10am UTC
    Our R&D teams have identified the issue and are still working on a script to fix the impacted dashboards. 

    Identified - 09/10/2026 - 03:53pm UTC
    Our R&D teams have identified the issue and are currently working on a fix. 

    Investigating - 09/10/2026 - 01:48pm UTC 
    Some users may experience display issues with dashboards or document queues in their Esker on Demand environment. Our R&D teams are investigating the issue, we apologize for any inconvenience this may cause.

Web Interface
Inbound Documents
Document Processing
Outbound Documents
Available
Partial Service Disruption
Service Disruption

Environment Uptime

September 2026
August 2026: 99.92%
12-month average: 99.92%

Environment F

Service availability

Web Interface
Inbound Documents
Document Processing
Outbound Documents
Available
Partial Service Disruption
Service Disruption

Environment Uptime

September 2026
August 2026: 99.95%
12-month average: 99.99%

Environment G

Service availability

  • 2026-10-12 08:13 UTC:  

    Identified - 12/10/2026 - 08:10am UTC
    Our R&D teams have identified the issue and are still working on a script to fix the impacted dashboards. 

    Identified - 09/10/2026 - 03:53pm UTC
    Our R&D teams have identified the issue and are currently working on a fix. 

    Investigating - 09/10/2026 - 01:48pm UTC 
    Some users may experience display issues with dashboards or document queues in their Esker on Demand environment. Our R&D teams are investigating the issue, we apologize for any inconvenience this may cause.

  • 2026-10-12 12:54 UTC:  SSO (Single Sign On) Maintenance
    In order to improve the security and reliability of our service, maintenance operations will be performed on the Esker on Demand platform on Thursday, October 15th, 2026, at 08:30 AM (UTC).
    As part of this maintenance, SSO certificates used by the Esker authentication infrastructure on environment G will be renewed.
    Customers using standard Federation Metadata integration, or their own certificates, do not need to take any action : this operation should be transparent and no service interruption is expected.
    Customers maintaining Esker SSO certificates manually should ensure that their configuration has been updated with the latest certificates by before October 23rd, 2026 - 08:30 AM (UTC) - certificate available for download here: https://www.esker.com/sso-certificates-renewal-g/
Web Interface
Inbound Documents
Document Processing
Outbound Documents
Available
Partial Service Disruption
Service Disruption

Environment Uptime

September 2026
August 2026: 99.96%
12-month average: 99.99%

Environment H

Service availability

Web Interface
Inbound Documents
Document Processing
Outbound Documents
Available
Partial Service Disruption
Service Disruption

Environment Uptime

September 2026
August 2026: 100%
12-month average: 99.98%

Environment J

Service availability

  • 2026-10-12 13:06 UTC:  SSO (Single Sign On) Maintenance
    In order to improve the security and reliability of our service, maintenance operations will be performed on the Esker on Demand platform on Thursday, October 15th, 2026, at 08:30 AM (UTC).
    As part of this maintenance, SSO certificates used by the Esker authentication infrastructure on environment J will be renewed.
    Customers using standard Federation Metadata integration, or their own certificates, do not need to take any action : this operation should be transparent and no service interruption is expected.
    Customers maintaining Esker SSO certificates manually should ensure that their configuration has been updated with the latest certificates by before October 23rd, 2026 - 08:30 AM (UTC) - certificate available for download here: https://www.esker.com/sso-certificates-renewal-j/
Web Interface
Inbound Documents
Document Processing
Outbound Documents
Available
Partial Service Disruption
Service Disruption

Environment Uptime

September 2026
August 2026: 99.95%
12-month average: 99.98%

Environment K

Service availability

  • 2026-10-12 08:13 UTC:  

    Identified - 12/10/2026 - 08:10am UTC
    Our R&D teams have identified the issue and are still working on a script to fix the impacted dashboards. 

    Identified - 09/10/2026 - 03:53pm UTC
    Our R&D teams have identified the issue and are currently working on a fix. 

    Investigating - 09/10/2026 - 01:48pm UTC 
    Some users may experience display issues with dashboards or document queues in their Esker on Demand environment. Our R&D teams are investigating the issue, we apologize for any inconvenience this may cause.

Web Interface
Inbound Documents
Document Processing
Outbound Documents
Available
Partial Service Disruption
Service Disruption

Environment Uptime

September 2026
August 2026: 99.98%
12-month average: 99.98%

Esker PA (French E-Invoicing)

Service availability

  • 2026-10-12 07:26 UTC:  

    Dans le cadre de l'amélioration continue de notre plateforme agréée, Esker procédera à une opération de maintenance le mercredi 14 octobre 2026, entre 16h30 et 17h00 (heure de Paris).

    Cette intervention vise à mettre à jour un composant de notre infrastructure d'échange Peppol (SMP), afin de bénéficier des améliorations et correctifs apportés depuis le démarrage de la réforme de la facturation électronique. Elle contribuera à renforcer la fiabilité et la qualité de service de notre plateforme.

    Impact sur le service :
    Une interruption temporaire des échanges avec la plateforme agréée Esker, d'une durée estimée à 10 minutes, est prévue au cours de ce créneau.

    Les échanges temporairement interrompus reprendront automatiquement à l'issue de l'intervention, grâce aux mécanismes de nouvelle tentative d'envoi.

    Nos équipes assureront le suivi de cette opération afin de limiter son impact sur vos activités.

     


    As part of our ongoing efforts to improve our PA (plateforme agréée), Esker will carry out scheduled maintenance on Wednesday, October 14, 2026, between 4:30 PM and 5:00 PM (Paris time).

    This maintenance will involve updating a component of our Peppol exchange infrastructure (SMP) to benefit from the improvements and fixes introduced since the launch of the French electronic invoicing reform. This update will help enhance the reliability and quality of service of our platform.

    Service Impact:

    A temporary interruption of exchanges with the Esker accredited platform, lasting approximately 10 minutes, is expected during this maintenance window.

    Any interrupted exchanges will automatically resume once the maintenance is completed, thanks to automatic retry mechanisms.

    Our teams will closely monitor the operation to minimize any impact on your business activities.

Web Interface
Inbound Documents
Document Processing
Outbound Documents
Available
Partial Service Disruption
Service Disruption

Environment Uptime

September 2026
August 2026: 100%
12-month average: 100.00%

Collections Management CANADA

Service availability

Web Interface
SFTP Server
Job Processing
Available
Partial Service Disruption
Service Disruption

Environment Uptime

September 2026
August 2026: 100%
12-month average: 99.99%

Collections Management EU

Service availability

Web Interface
SFTP Server
Job Processing
Available
Partial Service Disruption
Service Disruption

Environment Uptime

September 2026
August 2026: 100%
12-month average: 99.99%

Collections Management USA 1

Service availability

Web Interface
SFTP Server
Job Processing
Available
Partial Service Disruption
Service Disruption

Environment Uptime

September 2026
August 2026: 100%
12-month average: 99.99%

Collections Management USA 2

Service availability

Web Interface
SFTP Server
Job Processing
Available
Partial Service Disruption
Service Disruption

Environment Uptime

September 2026
August 2026: 100%
12-month average: 99.99%

Collections Management UK

Service availability

Web Interface
SFTP Server
Job Processing
Available
Partial Service Disruption
Service Disruption

Environment Uptime

September 2026
August 2026: 100%
12-month average: 99.99%

Sourcing EU

Environment Uptime

September 2026
August 2026: 100%
12-month average: 99.99%