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Live data on system performance and up-to-the minute information on planned maintenance.

Please select your environment

What is my environment?
Environment C
Environment D
Environment E
Environment F
Environment G
Environment H
Environment J
Environment K
TermSync Europe
TermSync USA
TermSync UK
Available
Partial Service Disruption
Service Disruption

Environment C

Service availability

Web Interface
Inbound Documents
Document Processing
Outbound Documents
Available
Partial Service Disruption
Service Disruption

Environment Uptime

June 2024
May 2024: 100%

Environment D

Service availability

Web Interface
Inbound Documents
Document Processing
Outbound Documents
Available
Partial Service Disruption
Service Disruption

Environment Uptime

June 2024
May 2024: 99.86%

Environment E

Service availability

Web Interface
Inbound Documents
Document Processing
Outbound Documents
Available
Partial Service Disruption
Service Disruption

Environment Uptime

June 2024
May 2024: 99.84%

Environment F

Service availability

Web Interface
Inbound Documents
Document Processing
Outbound Documents
Available
Partial Service Disruption
Service Disruption

Environment Uptime

June 2024
May 2024: 100%

Environment G

Service availability

  • 2024-07-17 12:36 UTC:  

    Update July 17th 2024, 12:35 pm UTC

    Monitoring - Following our Esker on Demand team's actions, customers may still encounter sporadic SFTP disconnections. Our R&D teams continue to work towards finding a definitive solution to the SFTP disconnection issues. They are in direct contact with Microsoft Azure support to obtain additional configuration elements to further improve the SFTP connection issues.

    Update July 11th 2024, 9:20 pm UTC

    Monitoring - After our Esker on Demand team actions, we keep monitoring the situation around the clock.

     

    Update July 11th 2024, 12:43 pm UTC

    Monitoring - After our Esker on Demand team actions, we keep monitoring the situation. A very few number of SFTP connection errors can be punctually noticed. Regarding business consequences, you may encounter issue to update your invoices with ERP acknowlegments. 

    Update July 11th 2024, 07:00 am UTC

    Fixing - Our Esker on Demand team is still working on a fix.



    Update July 10th 2024, 16:00 pm UTC

    Investigating - Our Esker on Demand team is working on a fix.


    Update July 10th 2024, 13:50 pm UTC

    Investigating - SFTP connection issues are still occurring today. Our Esker on Demand team is working on understanding the situation and finding a solution.


    Update July 9th 2024, 13:00 pm UTC

    Monitoring - Esker on Demand SFTP partial disruption
    Our Esker on Demand team identified the root cause and has taken actions to enhance the situation. We keep monitoring. Please keep posted to www.trustesker.com.



    Update July 9th 2024, 10:09 am UTC

    Identified - Esker on Demand SFTP partial disruption
    Our Esker on Demand team identified the root cause and is taking actions to enhance the situation. We start noticing some improvements and keep monitoring. Please keep posted to www.trustesker.com.



    We are currently experiencing an issue with our Esker on Demand platform which may result in SFTP partial unavailability. Connection to SFTP server may be in failure.
    Our emergency team is working to fix the problem. We apologize for any inconvenience this may cause.

Web Interface
Inbound Documents
2024-07-17 12:36 UTC :
SFTP connection may be punctually unavailable.
Document Processing
Outbound Documents
Available
Partial Service Disruption
Service Disruption

Environment Uptime

June 2024
May 2024: 100%

Environment H

Service availability

Web Interface
Inbound Documents
Document Processing
Outbound Documents
Available
Partial Service Disruption
Service Disruption

Environment Uptime

June 2024
May 2024: 99.99%

Environment J

Service availability

Web Interface
Inbound Documents
Document Processing
Outbound Documents
Available
Partial Service Disruption
Service Disruption

Environment Uptime

June 2024
May 2024: 100%

Environment K

Service availability

Web Interface
Inbound Documents
Document Processing
Outbound Documents
Available
Partial Service Disruption
Service Disruption

Environment Uptime

June 2024
May 2024: 100%

TermSync EUROPE

Service availability

Web Interface
SFTP Server
Job Processing
Available
Partial Service Disruption
Service Disruption

Environment Uptime

June 2024
May 2024: 100%

TermSync USA

Service availability

Web Interface
SFTP Server
Job Processing
Available
Partial Service Disruption
Service Disruption

Environment Uptime

June 2024
May 2024: 99.99%

TermSync UK

Service availability

Web Interface
SFTP Server
Job Processing
Available
Partial Service Disruption
Service Disruption

Environment Uptime

June 2024
May 2024: 100%