Trust starts with transparency

Fixing - Esker on Demand documents unavailability 2026 March 10th, 15:30pm UTC

At this stage, we expect that the restoration of the affected documents will likely be completed not before tomorrow. We will continue to closely monitor the progress and will keep you informed as soon as we have any meaningful updates to share. Please keep posted to www.trustesker.com.

Fixing - Esker on Demand documents unavailability 2026 March 10th, 13:30pm UTC

Our technical teams have now begun the restoration process for the affected documents. This operation is being carried out with great care to ensure the integrity of the environment. 

We will keep you informed of the progress as the work moves forward and will provide updates at each significant milestone. Please keep posted to www.trustesker.com.

Identified - Esker on Demand documents unavailability 2026 March 10th, 10:00am UTC

Our Esker on Demand team identified the root cause and is implementing a solution to restore documents.

This operation requires a careful approach to ensure the integrity of the environment and to avoid any additional risk. It may therefore take some time, but we have already initiated the necessary actions and will keep you informed of every important step.

At this stage, the platform remains fully accessible, except for the documents affected by the incident, and no action is required on your side.

We will get back to you as soon as the restoration is completed or if we have new information to share.

Investigating - Esker on Demand documents unavailability 2026 March 10th, 09:15am UTC

The root cause has been partially identified. A backup operation last night on documents database has faced an issue, leading to unavailability of some documents. Some Esker on Demand users may be affected, facing an error when opening documents submitted before Feb 24th around 01:00pm UTC. Recent documents are available and can be approved or modified as usual.
We acknowledge your concern and will share an additional update as soon as we have new relevant information. Please keep posted to www.trustesker.com.


Investigating - Esker on Demand documents unavailability 2026 March 10th, 07:15am UTC

We are currently experiencing issues on some documents that may be unavailable.
Our Esker on Demand team is working to identify the root cause and implement a solution.Some users may be affected, experiencing trouble when opening documents, mainly submitted before Feb 24th. Recent documents may be available and can be approved or modified as usual.
We acknowledge your concern and will share an additional update as soon as we have new relevant information. Please keep posted to www.trustesker.com.