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Trust starts with transparency

Live data on system performance and up-to-the minute information on planned maintenance.

Please select your environment

What is my environment?
Environment C
Environment D
Environment E
Environment F
Environment G
Environment H
Environment J
TermSync
Available
Partial Service Disruption
Service Disruption

Environment C

Service availability

  • 2021-06-01 13:28 UTC:  

    Customers may still experience application errors when opening some documents submitted on April 27 between the timeframes of roughly 5:45am cst to 7:30am cst.

    Our Esker on Demand team identified the root cause and has implemented a solution for the majority of these documents, making them accessible again.

    Thank you for your continued patience as we work through these issues.

  • 2021-06-11 20:26 UTC:  

    We are currently experiencing an issue with our Esker on Demand platform.
    Document processing has returned to normal, but opening some jobs submitted the morning of June 11th may lead to application errors. Our emergency team is investigating and finding a fix.

    Further updates will be posted here as they ocurr.

  • 2021-06-10 15:42 UTC:  

    In order to improve the quality of our service, scheduled maintenance operations will be performed from June 27th, 10AM CEST (8AM UTC) to June 27th 2021, 12PM CEST (10AM UTC).

    Some delays on document processing and on documents received by emails might be expected during this timeframe.

Web Interface
Inbound Documents
Document Processing
2021-06-11 20:26 UTC :
Some jobs submitted the morning of June 11th may be unavailable. We are working on a solution.
Outbound Documents
Available
Partial Service Disruption
Service Disruption

Environment Uptime

May 2021
April 2021: 99.93%

Environment D

Service availability

  • 2021-06-10 15:42 UTC:  

    In order to improve the quality of our service, scheduled maintenance operations will be performed from June 27th, 10AM CEST (8AM UTC) to June 27th 2021, 12PM CEST (10AM UTC)

    During this period, access to the Esker on Demand web interface is expected to be disrupted for a short period of time during the maintenance operations.

    Some delays on document processing might also be expected during this timeframe.

Web Interface
Inbound Documents
Document Processing
Outbound Documents
Available
Partial Service Disruption
Service Disruption

Environment Uptime

May 2021
April 2021: 100%

Environment E

Service availability

  • 2021-06-10 15:42 UTC:  

    In order to improve the quality of our service, scheduled maintenance operations will be performed from June 27th, 10AM CEST (8AM UTC) to June 27th 2021, 12PM CEST (10AM UTC)

    During this period, access to the Esker on Demand web interface is expected to be disrupted for a short period of time during the maintenance operations.

    Some delays on document processing might also be expected during this timeframe.

Web Interface
Inbound Documents
Document Processing
Outbound Documents
Available
Partial Service Disruption
Service Disruption

Environment Uptime

May 2021
April 2021: 99.94%

Environment F

Service availability

Web Interface
Inbound Documents
Document Processing
Outbound Documents
Available
Partial Service Disruption
Service Disruption

Environment Uptime

May 2021
April 2021: 99.95%

Environment G

Service availability

Web Interface
Inbound Documents
Document Processing
Outbound Documents
Available
Partial Service Disruption
Service Disruption

Environment Uptime

May 2021
April 2021: 99.98%

Environment H

Service availability

Web Interface
Inbound Documents
Document Processing
Outbound Documents
Available
Partial Service Disruption
Service Disruption

Environment Uptime

May 2021
April 2021: 100%

Environment J

Service availability

Web Interface
Inbound Documents
Document Processing
Outbound Documents
Available
Partial Service Disruption
Service Disruption

Environment Uptime

May 2021
April 2021: 99.99%

TermSync

Service availability

Web Interface
SFTP Server
Job Processing
Available
Partial Service Disruption
Service Disruption

Environment Uptime

May 2021
April 2021: 100%