Trust starts with transparency

Resolving - Our emergency team has taken corrective measures. Processing is progressively returning back to normal. We will continue to monitor the situation closely.


Investigating - Esker on Demand document processing delays - 15:25 UTC

Our emergency team has identified symptoms and potential root causes related to the performance issue currently affecting the Esker on Demand platform.

While documents are being received correctly, their processing is temporarily suspended.
We fully understand the impact this situation may have on your operations and want to assure you that our teams are fully mobilized and working with the highest priority to restore normal service as quickly as possible.
We will continue to provide updates as new information becomes available. Please visit www.trustesker.com for the latest status and communications regarding this incident.
 

Investigating - Esker on Demand inbound email processing - 13:52 UTC

Our emergency team is still investigating on the problem to determine its root cause.
Global processing delays may occur while the Esker on Demand platform is experiencing this issue.
 

Event details - Esker on Demand inbound email processing  - 13:10 UTC

We are currently experiencing an issue affecting our Esker on Demand platform, which may result in delays in the processing of incoming emails.

Our emergency team is working to fix the problem. We apologize for any inconvenience this may cause.