Trust starts with transparency

Customers may still experience application errors when opening some documents submitted on April 27 between the timeframes of roughly 5:45am cst to 7:30am cst.

Our Esker on Demand team identified the root cause and has implementing a solution for the majority of these documents making them accessible again.

Our support team is actively working with our emergency response team to resubmit documents that were affected, and we are about 50% of the way through the documents.

Thank you for your continued patience as we work through these issues.  This is our primary focus.

We will continue to update Trust Esker as we receive additional information from our emergency response team.