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Trust starts with transparency

Live data on system performance and up-to-the minute information on planned maintenance.

Please select your environment

What is my environment?
Environment C
Environment D
Environment E
Environment F
Environment G
Environment H
Environment J
Environment K
TermSync Europe
TermSync USA
TermSync UK
Available
Partial Service Disruption
Service Disruption

Environment C

Service availability

Web Interface
Inbound Documents
Document Processing
Outbound Documents
Available
Partial Service Disruption
Service Disruption

Environment Uptime

April 2024
March 2024: 100%

Environment D

Service availability

  • 2024-05-24 06:28 UTC:  

    We encountered an issue with our Esker on Demand platform which results in some users experiencing difficulties accessing and processing documents.
    Our R&D is working to restore the access to these documents. We apologize for any inconvenience this may have caused.

  • 2024-05-24 09:48 UTC:  Scheduled maintenance will be performed from Monday May 27th 3:00pm UTC to Monday May 27th 3:15pm UTC

    In order to reinforce our security, we will perform a maintenance operation on our ADFS server (D & E environments) planned on Monday May 27th at 3:00pm UTC.
    During this operation, new SSO connections will not be possible for an expected period of maximum 15 minutes.
    The SSO connections already active won't be affected by this operation and users will not be disconnected.

    Please do not hesitate to contact your Esker support team if you have any question regarding this maintenance operation.
Web Interface
Inbound Documents
Document Processing
Outbound Documents
Available
Partial Service Disruption
Service Disruption

Environment Uptime

April 2024
March 2024: 100%

Environment E

Service availability

  • 2024-05-24 06:28 UTC:  

    We encountered an issue with our Esker on Demand platform which results in some users experiencing difficulties accessing and processing documents.
    Our R&D is working to restore the access to these documents. We apologize for any inconvenience this may have caused.

  • 2024-05-24 09:48 UTC:  Scheduled maintenance will be performed from Monday May 27th 3:00pm UTC to Monday May 27th 3:15pm UTC

    In order to reinforce our security, we will perform a maintenance operation on our ADFS server (D & E environments) planned on Monday May 27th at 3:00pm UTC.
    During this operation, new SSO connections will not be possible for an expected period of maximum 15 minutes.
    The SSO connections already active won't be affected by this operation and users will not be disconnected.

    Please do not hesitate to contact your Esker support team if you have any question regarding this maintenance operation.
Web Interface
Inbound Documents
Document Processing
Outbound Documents
Available
Partial Service Disruption
Service Disruption

Environment Uptime

April 2024
March 2024: 99.93%

Environment F

Service availability

  • 2024-05-24 09:46 UTC:  

    Scheduled maintenance will be performed from to Monday, 3 June 9:15pm SGT to Monday, 3 June 9:30pm SGT.

    Please note that we will perform a maintenance operation on our SFTP service on Monday, 3 June at 9:15pm SGT. 
    During this operation, the SFTP service will be unavailable for an expected period of time of 15 minutes maximum.
    You may face delays on inbound/outbound SFTP document processing and deliveries during this maintenance operation.

    If you have any further question on this maintenance operation, please do not hesitate to contact your Esker support team.

Web Interface
Inbound Documents
Document Processing
Outbound Documents
Available
Partial Service Disruption
Service Disruption

Environment Uptime

April 2024
March 2024: 99.99%

Environment G

Service availability

Web Interface
Inbound Documents
Document Processing
Outbound Documents
Available
Partial Service Disruption
Service Disruption

Environment Uptime

April 2024
March 2024: 100%

Environment H

Service availability

Web Interface
Inbound Documents
Document Processing
Outbound Documents
Available
Partial Service Disruption
Service Disruption

Environment Uptime

April 2024
March 2024: 100%

Environment J

Service availability

Web Interface
Inbound Documents
Document Processing
Outbound Documents
Available
Partial Service Disruption
Service Disruption

Environment Uptime

April 2024
March 2024: 99.97%

Environment K

Service availability

Web Interface
Inbound Documents
Document Processing
Outbound Documents
Available
Partial Service Disruption
Service Disruption

Environment Uptime

April 2024
March 2024: 99.96%

TermSync EUROPE

Service availability

Web Interface
SFTP Server
Job Processing
Available
Partial Service Disruption
Service Disruption

Environment Uptime

April 2024
March 2024: 99.99%

TermSync USA

Service availability

Web Interface
SFTP Server
Job Processing
Available
Partial Service Disruption
Service Disruption

Environment Uptime

April 2024
March 2024: 99.99%

TermSync UK

Service availability

Web Interface
SFTP Server
Job Processing
Available
Partial Service Disruption
Service Disruption

Environment Uptime

April 2024
March 2024: 100%